IT Specialist
Harrisburg, PA
Contracted
LTR311
Experienced
Must be US Citizen or Permanent Residents only.
Location: Harrisburg, PA
Position Type: Hybrid, the selected candidate must work on-site for six weeks before being eligible for two telework days per week.
Contract Length: Long-term contract (6 months Right to Hire)
Position Overview:
This role includes assisting end-users in creating system solutions for enhancements and addressing issues, improving user support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality.
Duties:
Location: Harrisburg, PA
Position Type: Hybrid, the selected candidate must work on-site for six weeks before being eligible for two telework days per week.
Contract Length: Long-term contract (6 months Right to Hire)
Position Overview:
This role includes assisting end-users in creating system solutions for enhancements and addressing issues, improving user support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality.
Duties:
- Analysis: working with users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed.
- Workday Release Coordination:
- Review new Workday releases.
- Present new functionality to users and coordinate acceptance.
- Work with a team to set up new functionality in the preview environment and unit test before user testing.
- When the functionality is accepted, ensure training materials are updated and documentation is complete.
- User Support Documentation: Develop, research, write, compile, and edit user support documentation and user notifications of changes.
- Training: Conduct training sessions for beginner and experienced end-users, individually and in small groups, to effectively use supported applications.
- Testing: Work as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users' requirements.
- User Support: Establish and maintain working relationships with users and understand their business requirements, workflow, and job functions.
- Help Desk Support:
- Serves as the initial point of contact for system questions and problems.
- Analyzes information from users to determine problem resolution; assign a severity level to tickets; forward information to the appropriate resource(s) within specified response time frames.
- Performs first-level problem determination to identify and isolate failure point(s) including application, training, and documentation.
- Maintains contact with the user, as needed, during problem resolution.
- Satisfactory criminal background check required.
- Workday experience preferred.
- Excellent verbal and written communication skills.
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