Leadership Communication & Strategic Alignment
Develop and deliver clear, visual presentations (e.g., roadmaps, dashboards, milestone charts) tailored to leadership and non-technical stakeholders
Present project updates and recommendations in IT Steering Committee and leadership strategy sessions
Align cloud modernization initiatives with organizational goals, budget planning, staffing readiness, and change management strategies
Technology Implementation & Execution
Configure and manage Microsoft Entra ID, Active Directory synchronization, and Intune for full MDM/MAM lifecycle
Lead hands-on deployment and governance of Zero Trust security controls (MFA, Conditional Access, DLP, protocol blocking), Microsoft Defender for Office 365, and SharePoint Online/Microsoft Teams (migration, permissions, governance, onboarding)
Perform root cause analysis, system remediation, and ongoing optimization of cloud platforms
Collaborate with vendors to ensure technical deliverables align with Microsoft best practices and organizational architecture standards
Change Management & Adoption Enablement
Lead change management efforts including communication planning, training sessions, user readiness assessments, and support resources
Work with departments to address training gaps, develop materials, and sustain adoption momentum
Monitor user adoption, usage trends, and feedback to adjust rollout strategies and mitigate resistance
Project Coordination & Risk Management
Develop project timelines, interdependency maps, and resource forecasts
Coordinate across vendors, IT staff, and departments to ensure smooth implementation with minimal disruption
Track milestones, risks, blockers, and scope issues, escalating as needed to maintain momentum and transparency
Training, Documentation & Support
Deliver organization-wide training, onboarding, and department-specific Q&A forums during key rollouts
Create and maintain training guides, job aids, knowledge base content, and technical runbooks
Provide Tier 2/3 support during transitions such as migrations, cutovers, and policy changes
5 years of experience in designing and implementing Microsoft 365 cloud solutions aligned with strategic IT goals
5 years of hands-on technical configuration and deployment of Entra ID, Intune, and Zero Trust security controls
2 years of experience preparing and delivering compelling visual presentations for non-technical leadership audiences
4 years of experience leading organizational change initiatives focused on user adoption and communication planning
3 years of experience implementing and managing MFA, Conditional Access, and DLP policies in a Microsoft 365 environment
5 years of experience creating and maintaining technical roadmaps, timelines, and milestone charts for cloud modernization projects
5 years of experience configuring and supporting Microsoft Entra ID and Active Directory synchronization
3 years of experience deploying, governing, and supporting collaboration platforms such as SharePoint Online and Teams
3 years of experience managing device compliance, policies, and enrollment across hybrid and BYOD environments using Microsoft Intune
4 years of experience collaborating with vendors, IT staff, and business units to ensure smooth project execution
4 years of experience developing runbooks, SOPs, and support documentation for ongoing cloud operations
4 years of experience communicating IT strategy and project outcomes clearly to executive and steering committee stakeholders
4 years of experience designing and delivering user training, guides, and onboarding content tailored to department needs
4 years of experience configuring and reporting on Microsoft Defender for Office 365 and Secure Score
4 years of experience identifying, tracking, and mitigating risks and blockers to maintain project timelines and quality
5 years of experience evaluating technical solutions for alignment with business needs and continuously optimizing configurations based on feedback
4 years of experience in leadership communication and strategic alignment to drive successful project outcomes