Contract Renewal Associate

Contract Length: 6 months - possible extension or perm (based on performance)
Location: Remote - Must be able to work CST 
*Must be US Citizen or Green Card 

The Contract Renewal Associate will be involved with the day-to-day administration of renewals and financially related functions of the business. The Contract Renewal Associate will assist in the execution of annual price increases while maintaining a positive relationship with customers. The Contract Renewal Associate communicates regularly with customers regarding contract questions, renewal questions, etc. This position is for someone who is interested in being a strong individual-contributor on a highly entrepreneurial team. •Send monthly renewal quotes to customers. Will work daily in Salesforce Suite. 

•Process and administer renewal quotes/contracts for customers. •Submit renewal contracts for customer signature. •Discuss annual price increases with customers and negotiate/pushback on customers as necessary. •Research and resolve customer inquiries/disputes as they arise. •Maintain records in the subscription management system. •Provide internal support to sales, legal, finance, and customer success teams. •Navigate and find necessary information in contract documents. •Be the primary contact for renewal related communication and the process that supports it. •Perform other related duties as assigned.

Required Skills:

• Experience with Salesforce Suite
• Ticketing system experience (high volume)
• Billing experience 
• Renewal experience 
• Customer service experience 
• Detailed with a focus on accuracy
• Strong communication skills 
• Someone with the ability to work in a fast paced, ever-changing environment.
• Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
• Able to adapt to changing tasks and priorities quickly
• Sharp attention to detail with excellent organization skills
• Excellent verbal and written communication skills

Preferred Skills:

• BA in Business or related field preferred but not necessary
• 1-3 years of working experience in sales or customer service environment a plus