LingaTech
Training and Reporting Associate
Remote - Contracted
Position Type: 100% Remote
Contract Length: Part-time, 20 hours per month, 3 years with extension likely
Must be US Citizen or Permanent Resident
Position Overview:
Seeking a part-time consultant to deliver end-user training using pre-made materials and generating platform performance reports for stakeholder meetings.
Duties:
Contract Length: Part-time, 20 hours per month, 3 years with extension likely
Must be US Citizen or Permanent Resident
Position Overview:
Seeking a part-time consultant to deliver end-user training using pre-made materials and generating platform performance reports for stakeholder meetings.
Duties:
- Deliver pre-developed Genesis Contact Center training to end users
- Generate monthly performance reports from Genesis platform data for stakeholder meetings
- Maintain proficiency with Genesis platform through provided documentation and knowledge base
- Attend remote status meetings to provide data clarification when needed
Required Skills
- Strong analytical and problem-solving abilities
- Minimum 2 years customer service experience
- Excellent verbal and written communication skills
- Proficiency with data analysis and reporting tools
Preferred Skills
- Contact center operations experience
- Training/presentation experience
- Experience creating performance reports and metrics
