System Analyst
Richmond, VA
Contracted
Experienced
Location: Richmond, VA
Position Type: Hybrid
Hybrid Schedule: 3 days onsite and 2 days remote
Contract Length: Long-term with annual extensions
Position Overview:
Highly skilled Systems Analyst with deep expertise in healthcare claims processing and enterprise-scale systems, responsible for analyzing, enhancing, and ensuring the stability of complex MMIS/MES environments. This role bridges technical and business functions, leading testing, system improvements, and cross-functional coordination to drive accuracy, compliance, and operational efficiency.
Duties:
Required Skills:
Preferred Skills:
Position Type: Hybrid
Hybrid Schedule: 3 days onsite and 2 days remote
Contract Length: Long-term with annual extensions
Position Overview:
Highly skilled Systems Analyst with deep expertise in healthcare claims processing and enterprise-scale systems, responsible for analyzing, enhancing, and ensuring the stability of complex MMIS/MES environments. This role bridges technical and business functions, leading testing, system improvements, and cross-functional coordination to drive accuracy, compliance, and operational efficiency.
Duties:
- Conduct impact analysis for system changes, enhancements, and new module implementations
- Lead advanced analysis across Member, Claims, and Finance modules to define solution approaches
- Evaluate workflows, identify system gaps, and recommend strategic enhancements
- Oversee system development activities including design reviews, integration testing, and production validation
- Act as a senior technical liaison with vendors and cross-functional teams to support stable operations
- Support system upgrades, interface enhancements, configuration changes, and security improvements
- Coordinate cross-module alignment to prevent downstream system conflicts
- Provide support for audit and compliance activities, including financial reconciliation processes
- Perform root cause analysis for complex production issues and drive long-term corrective actions
- Develop and execute comprehensive test strategies including SIT, UAT, and end-to-end testing
- Participate in Agile ceremonies such as sprint planning and backlog refinement; design and execute test cases
- Test COTS applications and support data conversion and integration efforts
- Create business test scenarios, test cases, and test data; assist with execution activities
- Support system releases, enhancements, and production defect resolution
- Lead defect triage calls and manage defect tracking through resolution
- Communicate testing progress, results, and metrics to stakeholders; maintain documentation
- Monitor schedules, track execution progress, and escalate risks and issues as needed
- Collaborate with technical teams, business users, and cross-functional stakeholders with minimal supervision
Required Skills:
- 12 years of experience coordinating System Integration Testing (SIT), User Acceptance Testing (UAT), and End-to-End testing activities across complex environments
- 11 years of strong debugging and problem-solving experience, with the ability to resolve complex system issues
- 10 years of proven Agile testing experience within iterative development environments
- 10 years of experience developing manual test scenarios aligned to business requirements
- 10 years of experience creating manual test cases and preparing test data for execution
- 10 years of experience executing test cases and managing defect tracking processes
- 10 years of experience producing metrics reporting and comprehensive test summary documentation
- 10 years of experience managing defect triage calls across multiple vendors and systems
- 10 years of excellent organizational and communication skills, with the ability to meet deadlines professionally and maintain a strong customer focus
- 5 years of experience working with large-scale claims processing systems (MMIS or similar platforms)
- 5 years of experience using Azure DevOps or similar test management tools for planning, tracking, and execution
Preferred Skills:
- 7 years of experience with Mainframe testing environments
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