Technical Support Analyst
Position Type: Onsite
Contract Length: 6 months + extensions
Position Overview:
We are seeking a skilled Desktop/Technical Support Technician to provide end-user IT support, hardware configuration, and network troubleshooting for a growing healthcare facility and nearby satellite offices. This role involves supporting approximately 200 devices and includes tasks ranging from mobile device setup to infrastructure monitoring and on-site technician oversight.
Duties:
Set up, configure, and maintain desktops, laptops, printers, scanners, and related peripherals
Troubleshoot and support Android and Apple mobile devices
Support Ethernet-based LAN/WAN environments and network protocols (TCP/IP, DNS, DHCP)
Administer and troubleshoot email systems including Google Suite, PST files, calendars, and distribution lists
Perform basic IT inventory control and generate related reports
Configure and troubleshoot analog and digital phone systems
Set up and manage network devices including routers, switches, and wireless access points
Resolve issues with desktop/laptop hardware, software, applications, and telephone systems
Identify and report security vulnerabilities and incidents
Track end-user support requests through the ticketing system
Monitor and maintain network and computer systems performance
Document system changes and create/update training and technical documentation
Coach and manage the daily duties of an on-site contracted engineer
Provide exceptional customer service and communicate clearly with users and vendors
Travel occasionally to remote sites using personal vehicle (travel expenses reimbursed)
Perform additional IT support duties as assigned
Lift and move equipment weighing up to 50 lbs and perform physical tasks such as standing, bending, and climbing as needed
Required Skills:
3 years of basic knowledge in setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
3 years of basic knowledge supporting Windows Operating System, Microsoft Office suite, Internet web browsers, Anti-Virus software, and various other software
3 years of basic experience with setup, configuration, and troubleshooting of mobile devices
3 years of basic experience supporting IT presentations using equipment and software
3 years of basic experience with IT inventory control and reporting
3 years of basic experience delivering IT staff training via in-person or electronic media
3 years of basic experience configuring and troubleshooting analog and digital phone systems
3 years of working knowledge and experience with computer application installation, administration, and training
3 years of demonstrating a professional and courteous attitude with customers, team members, and vendors, with clear and effective communication skills
3 years of strong problem-solving skills, utilizing available resources to assess and resolve issues timely
3 years of ability to create clear and understandable IT documentation for technical issues and solutions
3 years of ability to lift up to 50 lbs and perform repetitive motions including standing, sitting, reaching, lifting, walking, bending, and climbing
3 years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products (please highlight on resume)