Microsoft 365 Developer CRM Developer
Harrisburg, PA
Contracted
Experienced
Location: Harrisburg, PA
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 30 months
Position Overview:
As a CRM Developer, you will configure and develop Microsoft Dynamics 365 CE solutions, ensuring seamless integration with platforms such as Contact Center applications, SAP, self-service portals, and payment gateways. You will work collaboratively within cross-functional teams in an Agile environment to deliver high-performing, user-centric solutions while supporting training, change management, and user adoption. The role includes aligning technical customizations with business needs, contributing to CI/CD pipelines, and adhering to established standards and best practices throughout the software development lifecycle.
Duties:
Required Skills:
Preferred Skills:
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 30 months
Position Overview:
As a CRM Developer, you will configure and develop Microsoft Dynamics 365 CE solutions, ensuring seamless integration with platforms such as Contact Center applications, SAP, self-service portals, and payment gateways. You will work collaboratively within cross-functional teams in an Agile environment to deliver high-performing, user-centric solutions while supporting training, change management, and user adoption. The role includes aligning technical customizations with business needs, contributing to CI/CD pipelines, and adhering to established standards and best practices throughout the software development lifecycle.
Duties:
- Configure and develop Microsoft Dynamics 365 CE based on Agile backlog requirements.
- Define functional requirements and implement integrations with systems such as Contact Center applications, self-service portals, SAP, and payment gateways.
- Configure Dynamics 365 CE applications to meet specific business needs, including Omnichannel features like Channels, Workstreams, and Unified Routing.
- Ensure seamless integration, performance, and efficient data flow across connected systems.
- Collaborate with technical teams to align customizations and integrations with functional requirements.
- Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions.
- Identify and implement enhancements to improve system functionality and user experience.
- Support the development of end-user training materials and promote user adoption.
- Work within CI/CD pipelines and follow best practices in Application Lifecycle Management.
- Perform additional development and configuration tasks as assigned.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
Required Skills:
- 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM environment.
- 3+ years of experience configuring Dynamics 365 Customer Service features such as Omnichannel, Unified Routing, and related functionalities.
- Successfully delivered at least two full-scale implementation projects for high-volume contact centers.
- Hands-on experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways.
- Strong understanding of Contact Center technologies, including telephony, IVR-based solutions, self-service web portals, and native mobile applications.
- Familiarity with Agile development methodologies and the ability to work within Agile teams.
- Proficiency in Microsoft Office 365 tools, including Teams, Word, Excel, and PowerPoint, as well as the Microsoft Azure DevOps (ADO) Testing Module.
Preferred Skills:
- Working towards certification as a Power Platform Functional Consultant Associate (PL-200).
- Working towards certification as a Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
- MS Dynamics Fast Track recognized architect.
- Microsoft Most Valuable Professional (MVP) recognition.
- Dynamics 365 Fundamentals (MB-910).
- Microsoft Power Platform + Dynamics 365 Core (MB-200).
- Power Platform App Maker Associate (PL-100).
- Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
- Power Platform Developer Associate (PL-400).
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
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