System Administrator
Position Type: Hybrid
Hybrid Schedule: Onsite as needed
Contract Length: 9 months + extension
This position is responsible for managing technical documentation, requirements gathering, and solution proposals in support of hosted application environments, including cloud, co-location, and managed services. The role serves as a customer-facing technical consultant, transforming business needs into compliant, cost-effective IT specifications and ensuring successful delivery through coordination, reporting, and process improvement.
Required Skills:
2 years of experience in an IT position
Experience with hosted application environments, including:
Managed Services (MS)
Managed Services Lite (MSL)
Co-location (Colo)
Cloud services
Secondary Data Center (SDC)
Knowledge of server, storage, and licensing sizing
Proficiency in ServiceNow or similar ITSM tools
Experience drafting solution proposals, including hardware, software, service configurations, and cost models
Strong skills in:
Technical and business documentation
Preparing and maintaining status reports
Creating technical contact resource lists
Ability to track and document proposal approvals and deployment progress
Experience conducting and documenting:
Infrastructure sizing and analysis
Migration and integration timelines
Cost estimations
Risk and compliance assessments
Experience managing change management requests in an enterprise environment
- ITIL v4 certification (highly desired)
Duties:
Conduct meetings, prepare reports, draft correspondence, and deliver presentations to gather requirements, resolve issues, and support operational objectives.
Participate in requirements and data-gathering sessions, including infrastructure sizing, migration timelines, and service levels.
Verify technical requirements align with IT best practices, EDC standards, and security policies.
Author solution proposal documents detailing required hardware, software, services, costs, and transition plans.
Transform customer requirements into technical specifications such as server and storage sizing, licensing needs, and support levels.
Create and manage Service Requests in ServiceNow for technical change management.
Maintain current knowledge of enterprise IT policies, bulletins, directives, and security recommendations.
Track, document, and report on solution proposal progress, approvals, and costs.
Work with delivery teams to ensure proposals receive necessary approvals and deployments are completed.
Prepare and analyze metrics, cost analyses, and capacity reports for leadership.
Generate reports and advise on technology improvements to enhance operations.
Support ongoing process improvement initiatives to streamline and automate service request workflows.
Serve as Subject Matter Expert for the Service Request and Solution Proposal processes.
Provide consultative services to agencies regarding costing information for budget planning.