Desktop Support Technician
Position Type: Hybrid
Hybrid Schedule: Onsite as needed
Contract Length: 8 months + extensions
Position Overview:
The ITAM Desktop Tier III Technician delivers advanced desktop support through expert troubleshooting, imaging, configuration, and deployment of Windows-based assets. This role ensures reliable end-user computing environments while supporting asset lifecycle management and continuous process improvement.
Duties:
Perform advanced imaging, configuration, and deployment of Windows desktops and laptops.
Deploy, configure, and validate hardware to meet technical and security standards.
Provide Tier III support for escalated desktop and application issues.
Diagnose and resolve complex Windows operating system and endpoint-related problems.
Support employee onboarding by configuring and deploying user-specific hardware and software.
Deliver technical guidance and training to end users as needed.
Maintain accurate IT asset records within asset management and tracking systems.
Support the full asset lifecycle, including procurement, refresh, and decommissioning activities.
Identify opportunities for process improvements and system enhancements.
Collaborate with network, security, and development teams to align technical solutions with business needs.
Required Skills:
5+ years of experience providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and endpoint management tools.
Preferred Skills:
ITIL v4 Foundation certification.
CompTIA A+ certification or an equivalent technical support certification.