Associate Digital Systems Support Specialist

Hershey, PA
Contracted
Experienced
Location: Hershey, PA
Position Type: Onsite
Contract Length: 6 months

Position Overview:

Provide technical and client support for plant-level IS systems, including hardware, networking, and computer-based solutions. Collaborate with the Plant Digital System Support Specialist and assist with corporate IT initiatives such as hardware refreshes and system maintenance.

Duties:

  • Provide on-site support for IT infrastructure, including Windows desktop and laptop installation and maintenance

  • Support automation and controls software, including managing licenses on technician PCs

  • Assist with virtual machine (VM) support on user computers

  • Respond to end-user support requests related to PC software, hardware, printers, and plant-specific applications

  • Collaborate with the corporate IT Help Desk and the plant Digital System Support Specialist (DSS) to resolve technical issues

  • Troubleshoot client issues efficiently and effectively

  • Apply knowledge of Windows environments and networking in day-to-day support

  • Assist with PC hardware refresh processes and related tasks


Required Skills:

  • Associate's degree in IT, Computer Science, or a related field, or equivalent experience

  • 1–3 years of experience in IT/OT support

  • Proficient understanding of Windows operating systems (PC and server)

  • Understanding of virtual machine concepts

  • Understanding of network communications

  • Some knowledge of programming languages and database concepts

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