Senior Business Analyst

Hyattsville, MD
Contracted
Experienced
Location: Hyattsville, MD
Position Type: Hybrid
Hybrid Schedule: 4 days on-site, 1 remote
Contract Length: 2 years + extensions

Position Overview:

We are seeking an experienced Sr. Business Analyst, MaaS360 to lead, manage, and optimize the full mobile device lifecycle while supporting enterprise mobility processes. 

The ideal candidate will bring 7+ years of hands-on experience with IBM MaaS360 and key enterprise technologies including Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, and DAM systems. 

Required Skills:
  • 7 years of experience developing and managing project budgets for all technology projects
  • 7 years of experience creating pro‑forma invoices for cost‑reimbursable projects and generating monthly financial summary reports
  • 7 years of experience researching mobile equipment, accessories, and airtime services; diagnosing and resolving mobile device issues
  • 7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets)
  • 7 years of experience testing iOS and Android OS releases
  • 7 years of experience collaborating with internal accounting teams to ensure correct budget usage and up‑to‑date accounting codes
  • 7 years of experience building processes to obtain timely project cost information from accounting systems
  • 7 years of strong client‑facing experience with the ability to communicate effectively across all organizational levels
  • 7 years of proficiency in formal project management methodologies, including internal documentation and external communication practices

  • 7 years of hands‑on experience with:

    • IBM MaaS360
    • Microsoft Office 365/10
    • Microsoft Exchange
    • Windows 10 Enterprise
    • Active Directory
    • SMS/SCCM
    • Citrix
    • SharePoint
    • Remotely Anywhere
    • DAM systems
Duties:

Mobile Device Lifecycle & Mobility Operations Responsibilities

  • Analyze and optimize end‑to‑end mobile device lifecycle
  • Document and improve workflow efficiency
  • Identify process gaps and implement controls
  • Maintain lifecycle compliance metrics

Carrier & Financial Management

  • Manage business relationships with wireless carriers
  • Analyze monthly billing and perform reconciliation
  • Identify zero‑usage lines and cost optimization opportunities
  • Track service activations, suspensions, porting, and plan changes
  • Coordinate escalations and ensure SLA adherence

MDM Governance & Cybersecurity Alignment

  • Support MDM policy governance and change control processes
  • Analyze compliance dashboards and reporting metrics
  • Coordinate cybersecurity approval workflows for mobile applications
  • Monitor enrollment accuracy and policy adherence
  • Support audit documentation and regulatory readiness

Procurement, Inventory & Asset Management

  • Coordinate device procurement and inventory intake
  • Ensure asset tagging and system‑of‑record accuracy
  • Facilitate formal handoff between Inventory and MDM teams
  • Track device assignment and refresh cycles
  • Support executive and priority device handling processes

Analytics, Reporting & Performance

  • Develop mobility performance dashboards
  • Conduct cost analysis and forecasting for device refresh programs
  • Analyze usage trends and recommend optimization strategies
  • Present findings and recommendations to leadership

Cross‑Functional Coordination & Governance

  • Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
  • Lead mobility process review meetings
  • Support change management communications
  • Align operational practices with organizational policy
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