ServiceNow Developer
Position Type: Hybrid
Hybrid Schedule: Onsite one week per month
Contract Length: 1 year + extensions
The ServiceNow Enterprise Architecture Developer will design, configure, and deliver Enterprise Architecture (EA) capabilities that enable governance, application rationalization, and data-driven technology roadmaps. This role leverages Application Portfolio Management (APM), Technology Portfolio Management (TPM), and Enterprise Modeling to align IT investments with business strategy, while integrating portfolio data, automating insights, and driving modernization initiatives across the enterprise.
Required Skills:
Hands-on experience architecting and configuring ServiceNow Enterprise Architecture solutions.
Strong expertise in Application Rationalization, Technology Portfolio Management, and Enterprise Modeling.
Proven experience integrating portfolio data with external systems and tools.
Proficiency in automation and analytics using Predictive Intelligence and Performance Analytics.
Familiarity with ITIL / ITSM frameworks and enterprise governance models.
Strong analytical, communication, and stakeholder management skills.
Ability to work independently and in Agile, cross-functional teams.
Proficiency with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.
- Certifications: ServiceNow Certified System Administrator (CSA) OR ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CIS) in related areas.
Certification in Strategic Portfolio Management (SPM).
TOGAF® certification or other recognized Enterprise Architecture framework credentials.
Experience developing governance frameworks and technology roadmaps for large enterprises.
Familiarity with Enterprise Business Systems, including SAP integrations.
Architect, configure, and optimize ServiceNow Enterprise Architecture capabilities, including Application Rationalization, Technology Portfolio Management, and Enterprise Modeling.
Design and deliver EA solutions that integrate portfolio data from external systems to support enterprise decision-making.
Leverage Predictive Intelligence and Performance Analytics to deliver real-time insights and performance metrics across portfolios.
Establish governance guardrails for application lifecycle management (e.g., invest, sustain, migrate, retire) and ensure strategic alignment with enterprise objectives.
Develop and maintain forward-looking technology roadmaps that guide investment and modernization decisions.
Collaborate with business and IT stakeholders to gather, analyze, and translate enterprise architecture requirements into technical solutions.
Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Follow Agile delivery practices to plan, track, and deliver ServiceNow EA capabilities on time and within scope.
Troubleshoot and resolve complex issues related to integrations, performance, and configuration.
Provide technical guidance and mentorship to developers and other team members.
Conduct code reviews and ensure adherence to ServiceNow and Agile best practices.
Develop detailed project plans and timelines, ensuring all deliverables meet defined milestones and quality standards.
Prepare and maintain documentation, including technical and functional designs, test scripts, impact analysis reports, and lessons learned.
Deliver regular progress reports and status updates to stakeholders.
Collaborate with cross-functional teams, vendors, and enterprise architects to ensure platform scalability and alignment with business strategy.
Work independently while maintaining accountability for assigned deliverables and overall solution quality.
Utilize tools such as Microsoft Office 365 and Azure DevOps (ADO) for communication, collaboration, and testing management.