Facilitate and process incoming software approval and renewal requests, ensuring completeness and adherence to established policies and procedures.

Work directly with customers to gather, document, and validate business requirements throughout the approval lifecycle.

Prepare, compile, and submit required documentation to security, legal, and administrative approvers.

Coordinate and participate in meetings with legal, business, security, and other stakeholders to support timely decision-making.

Collaborate with vendors to communicate requirements and obtain necessary cloud-use and compliance documentation.

Review, interpret, and provide input on contracts and other business-related contractual documents.

Research existing enterprise solutions to determine whether current offerings meet documented business needs.

Provide guidance to customers on the approval process, timelines, and governing policies and procedures.

Maintain and manage centralized tracking for 100+ active software renewals, including timelines, status reporting, and follow-ups.

Track and manage the overall backlog of approval and renewal requests, prioritizing items to meet deadlines.

Maintain and update the enterprise software catalog with current vendor offerings and agreement requirements.

Facilitate requests for additional or clarifying information during the approval process.

Serve as a primary point of contact and subject matter expert for customers and internal staff throughout the process.

2+ years of experience managing projects, program management activities, or process administration in a professional environment.

3+ years of full-time experience working in a customer-facing role, supporting stakeholders through clear communication and service delivery.

1+ year of experience in vendor management, including coordination and communication with external partners.