ServiceNow Technical Lead
Position Type: Hybrid
Hybrid Schedule: One week onsite a month
Contract Length: 1 year + extensions
Position Overview:
The ServiceNow Technical Lead will act as the primary client liaison, providing technical direction, architecture, and hands-on development across ServiceNow modules including ITSM, ITAM, SAM/HAM, and CMDB. This role ensures alignment with agency goals while guiding a blended delivery team, mentoring analysts, and driving successful project outcomes.
Duties:
Serve as the technical lead and primary point of contact with the client.
Architect and develop solutions across ServiceNow modules (ITSM, ITAM, SAM, HAM, CMDB, and platform customization).
Guide and mentor team members, ensuring accountability, performance, and collaboration across both vendor and agency staff.
Provide training and mentorship to Technical Analysts to strengthen capabilities and align with project goals.
Ensure deliverables are aligned with agency objectives and best practices.
Lead backlog grooming, sprint planning, and Agile ceremonies.
Develop and support complex integrations using Flow Designer, Integration Hub, REST, and SOAP APIs.
Ensure CMDB architecture and data model relationships are accurate and optimized.
Advise on licensing considerations related to SAM/HAM.
Required Skills:
Strong experience in ServiceNow modules: SAM, HAM, ITAM, CMDB, ITSM, and platform customization.
Advanced proficiency in JavaScript, Glide scripting, Flow Designer, Integration Hub, REST, and SOAP APIs.
Architect-level knowledge of CMDB and data model relationships.
Proven experience leading Agile teams, backlog grooming, and sprint planning.
Experience serving as a client-facing technical lead with accountability for deliverables and team performance.
Relevant ServiceNow certifications (CSA, CIS-SAM/HAM, CAD).
Preferred Skills:
ITIL Foundations certification.
Experience with licensing implications specific to SAM/HAM.
Prior government or public-sector project experience.