LingaTech
CMDB Analyst
Harrisburg, PA - Contracted
Position Type: Hybrid (mostly remote)
Hybrid Schedule: Onsite as needed
Contract Length: 1 year + possible extensions
Position Overview:
This role is responsible for managing and optimizing day-to-day ServiceNow CMDB operations, ensuring configuration and asset data is accurate, compliant, and aligned with ITAM lifecycle and CSDM standards. The position focuses on improving data quality, driving automation, and supporting IT and business teams with actionable insights to enhance decision-making and operational efficiency.
Duties:
Manage daily ServiceNow CMDB operations, ensuring configuration data is accurate, complete, and reliable.
Maintain alignment between CMDB and IT Asset Management (ITAM) lifecycle requirements.
Apply data quality rules, reconciliation logic, and certification processes to improve consistency across data sources.
Collaborate with the ServiceNow platform team to enhance discovery tools, integrations, and automation workflows.
Create and maintain dashboards, reports, and metrics demonstrating CMDB health, compliance, and alignment with CSDM.
Provide CMDB insights to support impact analysis for incidents, changes, and service requests.
Partner with IT and business stakeholders to improve CMDB maturity and data-driven decision-making.
Required Skills:
3+ years of focused experience with ServiceNow CMDB, ITAM, and ITSM.
Strong understanding of IT Asset Management principles, including hardware, software, contracts, and lifecycle management.
In-depth knowledge of the ServiceNow CMDB data model, discovery, and integrations.
Familiarity with ITIL and ITAM processes.
Excellent analytical skills with the ability to identify and resolve data quality issues.
Strong communication and collaboration skills across technical and business teams.
Proven ability to maintain data integrity and compliance while driving lifecycle optimization.
Preferred Skills:
ServiceNow CIS–Discovery or CIS–CMDB certification.
Experience with ServiceNow reporting and dashboards.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Teams, and SharePoint.
