Product Specialist

Location: Harrisburg, PA
Position Type: Remote
Contract Length: Long-term with annual extensions

Position Overview:
The Product Specialist serves as the senior technical expert and team lead for enterprise-wide systems and product implementations, ensuring the stability, scalability, and effective use of complex applications and platforms. This role provides strategic technical leadership, oversees product enhancements and integrations, supports high-impact initiatives, and collaborates with cross-functional teams to deliver secure, high-quality solutions aligned with business and regulatory requirements.

Duties:

• Lead enterprise-wide system implementation efforts and provide technical leadership for complex product and service deployments.
• Serve as the Technical Subject Matter Expert (SME) for enterprise applications and specialized technical environments.
• Mentor team members by sharing industry best practices, technical standards, and implementation strategies.
• Provide direct technical expertise for highly secure and mission-critical executive applications.
• Support the design, integration, and enhancement of industry-specific applications with enterprise systems.
• Collaborate with architects, developers, database administrators, vendors, and business stakeholders to support product functionality and enhancements.
• Coordinate product design reviews to ensure compliance with functional, technical, and quality standards.
• Analyze technical and functional impacts of product planning decisions, production fixes, and system enhancements.
• Develop work plans, schedules, budgets, and resource estimates for technical initiatives and enhancements.
• Lead product testing, validation efforts, and implementation trials to ensure successful deployments.
• Identify, track, and resolve project risks, defects, issues, and action items affecting application teams and deliverables.
• Develop contingency plans and provide recommendations for technical and functional improvements.
• Coordinate updates to logical and physical data models in partnership with database administration teams.
• Ensure technical architecture supports all required product enhancements and integrations.
• Provide product support, troubleshoot technical issues, and accurately assess defect severity levels.
• Create and maintain technical documentation, training materials, and implementation references.
• Review and validate system testing approaches, conditions, and detailed test scenarios.
• Deliver status updates and communicate technical information effectively to executive leadership, business users, and technical teams.
• Contribute as a hands-on technical expert and participate directly in product design and development activities.
• Ensure all work adheres to established quality assurance and project standards.

Required Skills:

• 12+ years of experience supporting enterprise-level technical products, systems, or application environments.
• 12+ years of experience serving in technical leadership, systems implementation, or product specialist roles.
• Strong expertise in enterprise application support, system integrations, and technical solution delivery.
• Experience leading large-scale implementation efforts involving complex oversight and compliance requirements.
• Demonstrated experience functioning as a Technical SME for enterprise-wide systems or specialized platforms.
• Strong background in product lifecycle management, system enhancements, and production support.
• Experience coordinating with architects, developers, database administrators, vendors, and business stakeholders.
• Proven ability to lead testing efforts, perform impact analyses, and support system quality assurance activities.
• Experience developing technical documentation, training materials, and support procedures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to interact with executive leadership and technical teams.
• Ability to manage multiple priorities, schedules, risks, and technical deliverables in a team-oriented environment.
• Experience reviewing and validating technical architecture, data models, and system integration requirements.
• Strong understanding of quality standards, defect management, and change management processes.

Preferred Skills:

• Experience supporting highly secure, mission-critical, or executive-level applications.
• Experience delivering support for industry-specific applications integrated with enterprise systems.
• Prior experience mentoring technical teams and leading knowledge-sharing initiatives.
• Experience developing functional usability standards and recommending process improvements.
• Background supporting complex environments with federal or enterprise-level governance and oversight requirements.