PMO Delivery Lead (Microsoft Dynamics & Azure DevOps)

We’re looking for a hands-on delivery leader to define, implement, and operate the delivery model for a large, complex ERP program. This program is Microsoft Dynamics–centric, with Azure DevOps as the system of record, and involves multiple teams, vendors, and integrated systems (including SAP).

This is not a traditional project management role — you will actively design how work flows, configure tooling, enforce delivery standards, and coach teams while the program is in motion.

• ERP Delivery Experience: Hands-on experience leading Microsoft Dynamics implementations; familiarity with SAP delivery or integration is a plus (SAP BRIM not required).
• Delivery Methodology Expertise: 10+ years in PMO, program delivery, or delivery excellence roles supporting complex software initiatives. Proven ability to design and govern delivery frameworks across multiple teams, vendors, and workstreams.
• Tooling & Data: Expert-level experience with Azure DevOps (work item configuration, backlog/sprint/release management, dependency tracking, dashboards, reporting). Expert-level experience with Power BI for executive reporting and delivery analytics.
• Methodology Execution: Demonstrated ability to translate complex methodology into practical guidance and actionable delivery practices that teams can follow.
• Agile & Hybrid Delivery: Strong hands-on experience delivering in Agile, Waterfall, and Hybrid environments.
• Leadership & Communication: Ability to coach, train, and influence project teams, vendors, and leadership at all levels.
• Education & Certifications: Bachelor’s degree in IT, Information Systems, Business Management, Engineering, or related field (or equivalent experience). Lean Agile or Delivery Excellence certifications preferred.

Preferred Skills:

• Experience in establishing methodology for SAP BRIM or other ERP systems.

• Experience integrating delivery across multiple ERP systems or vendors.

• Advanced experience scaling delivery practices across large multi-team programs.

• Serve as a core contributor within the Program Management Office, supporting a complex back-office software delivery program

• Define, implement, govern, and continuously improve software delivery methodologies across multi-team technology initiatives

• Design and manage delivery lifecycle models, including intake, planning, execution, release management, and operational transition

• Establish and maintain PMO standards, playbooks, templates, and governance frameworks aligned with PMBOK, Agile, and enterprise best practices

• Partner with program leadership, project managers, product owners, engineering teams, and vendors to optimize delivery outcomes

• Provide hands-on coaching and training to project teams on applying delivery methodologies at scale

• Collaborate with Scrum Masters to translate PMO standards into actionable delivery guardrails, including Definition of Done, sprint goals, and release criteria

• Serve as a subject matter expert for Azure DevOps, defining best practices for work item hierarchy, backlog management, iteration planning, dependency tracking, and cross-team alignment

• Design, govern, and maintain delivery dashboards, metrics, and reporting using Azure DevOps and Power BI

• Define and standardize delivery performance metrics such as velocity, throughput, cycle time, predictability, milestone performance, and resource utilization

• Conduct delivery health checks, audits, and governance reviews to ensure adherence to PMO standards and identify risks or gaps

• Support program planning, forecasting, and executive reporting through integrated schedule, backlog, and performance data

• Facilitate delivery governance forums, cadence reviews, and executive briefings using data-driven insights

• Identify systemic delivery risks, bottlenecks, and inefficiencies and recommend process and tooling improvements

• Support organizational change management and adoption of new delivery practices, tools, and standards

• Ensure delivery methodologies align with enterprise architecture, operational readiness, and compliance requirements

• Fully document all work products, including designs, diagrams, test artifacts, impact analyses, and lessons learned, in accordance with established templates and standards

• Build and maintain effective working relationships with technology teams, business stakeholders, sponsors, and vendors

• Lead and participate in project team activities related to enterprise system initiatives

• Adhere to all organizational standards, policies, and procedures and perform additional duties as assigned