LingaTech

Senior Microsoft Dynamics 365 Developer

Harrisburg, PA - Contracted

Location: Harrisburg, PA
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 1 year + extension

Position Overview:

This role is responsible for configuring, developing, and supporting Microsoft Dynamics 365 CE CRM solutions, with a focus on seamless integration, user adoption, and performance optimization. The position requires close collaboration with technical teams, business stakeholders, and end-users to deliver effective solutions that improve system functionality and customer experience.

Duties:

  • Configure and develop Microsoft Dynamics 365 CE CRM solutions based on functional and technical requirements.

  • Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery.

  • Define and support requirements for integrating Dynamics 365 CE with contact center applications, self-service portals, ERP systems, and payment gateways.

  • Ensure seamless integration, high performance, and efficient data flow across systems.

  • Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, and Omnichannel features.

  • Support end-user training programs and promote user adoption through effective change management.

  • Provide ongoing support, optimization, and enhancements to Dynamics 365 CE solutions.

  • Identify and implement improvements to increase system functionality and user experience.

  • Collaborate with technical teams to align customizations and integrations with business needs.

  • Build and manage Continuous Integration/Continuous Delivery pipelines within Application Lifecycle Management best practices.

  • Lead and participate in project team activities for enterprise system initiatives.

  • Develop and maintain strong relationships with technology staff, business owners, sponsors, vendors, and key clients.

  • Work independently to complete assigned tasks while adhering to organizational policies and standards.

  • Utilize software tools and technology platforms effectively in daily responsibilities.


Required Skills:

  • 5+ years of experience developing and configuring business applications in Microsoft Dynamics 365 CE.

  • In-depth understanding of Dynamics 365 CE capabilities, including Customer Service, customization, configuration, and user management.

  • Strong knowledge of contact center applications (Telephony, IVR), self-service portals, and mobile applications.

  • Proven success delivering at least two Dynamics 365 CE implementation projects for high-volume contact centers.

  • 3+ years of experience configuring Customer Service functionality such as Omnichannel and Unified Routing.

  • Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways.

  • Familiarity with Agile development methodologies.

  • Proficiency in Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.

Required:

  • Dynamics 365 Fundamentals (MB-910)

  • Microsoft Power Platform + Dynamics 365 Core (MB-200)

  • Power Platform App Maker Associate (PL-100)

  • Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

  • Power Platform Developer Associate (PL-400)

Certifications (Required):

  • Dynamics 365 Fundamentals (MB-910)

  • Microsoft Power Platform + Dynamics 365 Core (MB-200)

  • Power Platform App Maker Associate (PL-100)

  • Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

  • Power Platform Developer Associate (PL-400)

Certifications (Preferred / In Progress):

  • Power Platform Functional Consultant Associate (PL-200)

  • Dynamics 365 + Power Platform Solution Architect Expert (PL-600)

  • MS Dynamics Fast Track recognized architect

  • Microsoft Most Valuable Professional (MVP) recognition

Soft Skills:

  • Strong analytical and problem-solving ability

  • Excellent communication and interpersonal skills

  • Ability to lead and collaborate with cross-functional teams

  • Detail-oriented with strong organizational and project management skills

Additional Beneficial Skills:

  • Experience with enterprise business solutions, particularly SAP projects

  • Knowledge of ITIL / ITSM practices and methodologies

Apply: Senior Microsoft Dynamics 365 Developer
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