LingaTech
ServiceNow Technical Lead
Harrisburg, PA - Contracted
Position Type: Hybrid
Hybrid Schedule: One week onsite a month
Contract Length: 1 year + extensions
Position Overview:
The ServiceNow Technical Lead serves as the primary technical liaison between the client and project stakeholders, providing direction, architecture, and hands-on development across ServiceNow modules including ITSM, ITAM, SAM/HAM, and CMDB. This role guides a blended Agile delivery team, mentors technical staff, ensures alignment with organizational goals, and delivers high-quality ServiceNow solutions.
Duties:
Serve as the technical lead and primary point of contact for all ServiceNow-related initiatives.
Architect, design, and develop ServiceNow solutions across ITSM, ITAM, SAM, HAM, and CMDB modules.
Provide technical direction, mentorship, and training to team members and analysts to strengthen capabilities and ensure project alignment.
Lead and participate in Agile ceremonies including backlog grooming, sprint planning, daily stand-ups, and retrospectives.
Collaborate with the Delivery Lead/Scrum Master to ensure team accountability, performance, and consistent delivery outcomes.
Coordinate with stakeholders to gather and analyze requirements and translate them into actionable ServiceNow solutions.
Conduct code reviews, enforce best practices, and ensure compliance with architectural and development standards.
Develop and maintain technical documentation, including design diagrams, test scripts, and best practices.
Lead and support integrations using Flow Designer, Integration Hub, REST, and SOAP APIs.
Ensure CMDB architecture and data relationships are accurate, optimized, and aligned with enterprise standards.
Advise on SAM/HAM licensing considerations and ensure proper compliance management.
Troubleshoot and resolve complex technical issues related to ServiceNow modules or integrations.
Provide regular project updates, progress reports, and delivery timelines to stakeholders.
Utilize Microsoft Office 365 and Azure DevOps for documentation, collaboration, and testing support.
Work independently and collaboratively to deliver solutions that meet established project milestones.
Required Skills:
Strong experience in ServiceNow modules: SAM, HAM, ITAM, CMDB, ITSM, and platform customization.
Advanced proficiency in JavaScript, Glide scripting, Flow Designer, Integration Hub, REST, and SOAP APIs.
Architect-level knowledge of CMDB structure, relationships, and data modeling.
Demonstrated experience leading Agile teams, including backlog grooming, sprint planning, and delivery management.
Proven experience as a client-facing technical lead accountable for team performance and deliverables.
Proficiency in Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps.
Excellent communication, problem-solving, and documentation skills.
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS–SAM or ITAM)
Preferred Skills:
ITIL Foundations certification.
Understanding of SAM/HAM licensing implications.
Experience with Enterprise Business Systems, including SAP integrations.
Prior experience working in government or public-sector projects.
